Account
European Holding Company
Type
Business account
Status
Pending
A Danish holding company requested EUR withdrawals and silver redemptions from Kinesis. The first withdrawal has been pending since early October.
Kinesis withdrawal timeline
8 Oct 2026: EUR withdrawal requested, a five-figure amount. The amount is deducted from the account balance.
30 Oct 2026: Live support confirms the withdrawal has not been processed or sent.
30 Oct 2026: Second EUR withdrawal requested, also a five-figure amount. Several silver redemption requests submitted. Formal complaint and dispute notice sent.
3 Nov 2026: Dispute notice served again by email and registered post to Grand Cayman. Complaint filed with CIMA.
4 Nov 2026: Login stops working. SMS two-factor codes no longer arrive, after four years without problems.
5 Nov 2026: Access to the company account restored after the two-factor authentication was reset.
5 Nov 2026: 30-minute call with the Kinesis account manager. Agreed outcome, confirmed afterwards by email: the Kinesis CEO will contact the customer personally.
Status 6 Nov 2026: No contact from the CEO yet. No funds received, no redemption executed, no written reason given.
What Kinesis has said about this case
Summarised from emails, chats and calls with Kinesis, in our own words.
16 and 20 Oct: support asked for the transaction details and a screenshot of the pending withdrawal.
21 Oct: support said it was following up with the finance team and management, but could not give a timeframe.
30 Oct: support said it had asked the payments team to prioritise the review, again without a timeframe. Live support said the first withdrawal had not been processed or sent.
30 Oct: the account manager confirmed the formal complaint had been passed to management.
2 and 3 Nov: Kinesis said all redemptions are on hold during its October audit by Bureau Veritas, which started on 28 October and was expected to take about two weeks.
4 Nov: support said its technical team was working to restore account access.
5 Nov: the account manager agreed that the CEO will get in touch personally.
What is asked of Kinesis
Payout of every pending EUR withdrawal.
Completion of every silver redemption, with a delivery date in writing.
The written grounds for the login interruption on 4 November.
