WhereIsMySilver
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Problem
Your USDC, ETH, XRP, KAG or KAU transfer from Kinesis is stuck as pending? What customers report, how to check it, and what to do next.
It is not only bank withdrawals. In 2026, several Trustpilot reviewers describe crypto withdrawals from Kinesis that stay pending for days, in some cases for more than a week. This page summarises the reports and gives practical steps.
What customers report about Kinesis crypto withdrawals
USDC and other stablecoin withdrawals shown as pending for days to over a week.
Transfers of KAG, KAU, ETH or XRP to an external wallet that do not go through.
No transaction hash, and no entry in the activity log.
A system maintenance message that blocks transfers out.
A withdrawal fee charged again after a pending transfer was cancelled and sent again.
These are individual reports, not verified by this site. They match the delays documented in our own cases.
How to check a pending Kinesis crypto withdrawal
Check whether the platform shows a transaction hash. Without one, the transfer has most likely not been broadcast.
Look up the receiving address on a block explorer for the network you selected.
Confirm the network, and any memo or tag the receiving wallet needs.
Take dated screenshots of the pending status and the fee charged.
If your Kinesis crypto withdrawal stays pending
Ask support in writing whether the transfer has been sent, and for the transaction hash.
Avoid cancelling and resending repeatedly. Customers report paying the fee twice.
Ask for a refund of any fee charged for a transfer that never left.
If there is no answer, escalate with a formal complaint and the dispute clause in the Terms of Use.
KAG and KAU: moving tokens off Kinesis
KAG (silver) and KAU (gold) are Kinesis tokens backed by physical metal, according to Kinesis. They can be held on the Kinesis platform, and versions also exist on other networks such as Ethereum. Moving tokens to your own wallet can reduce exposure to the platform, but only if withdrawals work. The tokens still depend on Kinesis when you want to redeem them for metal.
This article is general information, not legal or financial advice. Reports from other customers are summarised as reported, not verified by this site.
