WhereIsMySilver
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Guide
Kinesis uses a Cayman Islands address for legal notices. Here is how to raise a complaint with the Cayman regulator, CIMA, step by step.
When a provider does not resolve a complaint, the regulator is the next step. A regulatory complaint will not return your money by itself, but it puts the issue on the official record, and regulators can act when they see a pattern.
Why CIMA is the regulator for Kinesis complaints
The Cayman Islands Monetary Authority (CIMA) supervises financial service providers in the Cayman Islands, including virtual asset service providers. Kinesis support emails and the legal notice address point to Grand Cayman.
Before you file: give Kinesis a fair chance in writing
Regulators expect you to try to resolve the issue with the provider first. Send a formal complaint, follow the dispute clause in the Terms of Use, and give a clear deadline. Keep every reply.
What to include in your complaint about Kinesis
Who the complaint is against: the legal entity and the brand name, Kinesis Money.
The facts in date order: what you requested, when, and what happened since.
The steps you took to resolve it, with dates and case numbers.
Your concerns, stated factually.
A note that you can provide documents on request.
After you file the Kinesis complaint
Save the confirmation and its reference number.
Answer any request for information quickly.
Tell the regulator if the situation changes, including if it is resolved.
Other routes besides CIMA
If you live in the EU, you can request your personal data from Kinesis under Article 15 of the GDPR. For larger amounts, speak to a lawyer. Find the official complaint route on the CIMA website (cima.ky).
This article is general information, not legal or financial advice. Reports from other customers are summarised as reported, not verified by this site.
Related Kinesis pages
Kinesis lawsuit or class action: options in the Cayman Islands
Case: Kinesis business account, EUR withdrawal pending since October
